Nude by Nature Canada Inc. (“we”/”us”) , Company Number 1033204-06 understands the importance of international privacy laws and is committed to protecting your privacy and adhering to all international regulations where we operate out of. This document is intended to help you understand how we collect and use information about you and will cover:
- What information we collect about you
- How we use information we collect
- How we share information we collect
- How we store and secure information we collect
- How to access, control and correct your information
- How we transfer information we collect internationally
- Other privacy information
- Cookie and tracking notice
What information we collect about you
We collect information about you when you provide it directly to us either through our support channels or on our digital properties.
Account and Profile Information
We collect information about you when you register for an account, subscribe to our newsletter, create or modify your profile or preferences, or make a purchase with us. For example, you provide your delivery information when you purchase a product from us.
Content you provide through our website
We collect content that you submit to our websites. For example, you provide content to us when you provide feedback, submit reviews, participate in interactive features, surveys, contests, promotions, activities or events.
We monitor how you interact with our websites. For example, we look at how you interact with the different pages, features and content on our websites, such as, pages you visit, videos you watch and products you look at to name a few.
We collect, through our payment provides (e.g. Paypal) certain payment and billing information when you purchase a product from Nude by Nature. For example, we ask you to designate a billing representative, including name and contact information, upon purchase. You might also provide payment information such as payment card details, which we collect via secure payment processing services.
Device and Connection Information
We collect information about your computer, phone, tablet or other devices you use to access our digital properties. This includes information about your operating system, browser type, IP address, URLs of referring/exit pages and device identifiers. We use your IP address and/or country preference in order to approximate your location to provide you with a better experience. How much of this information is collected depends on the type and settings of the device you use to access our digital properties.
Cookies and Other Tracking Technologies
Information you provide through our support channels
Our digital properties also include our customer support, where you may choose to submit information regarding a problem or query regarding our products and services. You will need to provide contact information, a summary of the problem or query and any other documentation, information and attachments that would be helpful in resolving your query or problem.
From time to time we receive information about you and your activities on and off our digital properties from third-party partners, such as advertising and market research partners who provide us with information about your interest in and engagement with, our products or services and online advertisements.
How we use information we collect
How we use the information we collect depends on which part or feature of our digital properties you use, how you use them and any preferences you have communicated with us.
To provide the Services and personalise your experience
We use information about you to provide products and services to you. This can include, processing transactions, authenticating you on log in, provide customer support and operate and maintain our products and services and digital properties.
Our digital properties also include tailored features that personalise your experience. For example, we may use your browsing and/or purchasing behaviour to deliver you content that is relevant to these behaviours.
For research and development
We always aim to provide the best possible products and services. We use individual and collective feedback to improve our products and services as well as our digital properties. For example, we will action direct feedback given through customer support and product reviews as well as user behaviour with content on our digital properties.
To communicate with you about our products and services
We use your contact information to send transaction email regarding our digital properties, purchases, invoices and delivery. Our service emails are non promotional in nature and aimed providing you integral information to our products and services as well as our digital properties. For example, in some jurisdiction we are required by law to provide you with purchase invoices after purchase.
To market, promote and drive engagement with our products and services
We use your contact information and information about how you use our products and services as well as our digital properties to send promotional communications that may be of specific interest to you, including by email and by advertisements on other companies websites and applications. You can control where you receive these communication as described below under “Opt-out of communications”
We use your information to resolve problems and quests you submit to our customer support team.
For safety and security
We use your information to verify accounts and activity to monitor suspicious or fraudulent activity.
To protect our legitimate business interests and legal rights
Where required by law or where we believe it is necessary to protect our legal rights, interests and the interest of others, we use information about you in connection with legal claims, compliance, regulatory, and audit functions and disclosures in connection with the acquisition, merge or sale of a business.
With your consent
We use information about you where you have given us consent to do so for a specific purpose not listed above. For example we may publish testimonials or featured customer stories to promote our products and services, with your permission.
Legal bases for processing (for EEA users)
If you are an individual in the European Economic Area (EEA), we collect and process information about you only where we have legal bases for doing so under applicable EU laws. This means we collect and use your information only where:
- We need it to provide you a product or service;
- It satisfies a legitimate interest (which is not overridden by your data protection interests);
- You give us consent to do so for a specific purpose;
- We need to process your data to comply with legal obligation;
If you have given consent you have the right to change you mind at any time. However a change of consent will only affect the data processing moving forward from this request and it may impact products and services and features on our digital properties we can provide you moving forward.
How we share information we collect
Your information is shared with third parties that we use to help us operate, provide, improve, integrate, customise, support and market our products and services. For example, this includes analytics and advertising provides. We do not sell your information or provide your information to any other third party beyond this. We do not share information to our third parties beyond what is absolutely necessary for them to provide their service and where possible we anonymise information prior to sending it.
We work with third-party service providers to provide hosting, maintenance, backup, storage, virtual infrastructure, payment processing, analysis and other services for us, which may require them to access or use information about you. If a service provider needs to access information about you, they do so under close instruction and monitoring from us.
Third Party Apps
Links to Third Party Sites
Our digital properties may include links that direct you to other websites or services whose privacy practices may differ from ours. For example, you may create an account through linking your Facebook or share a product on social media, your use of any information you submit to any of those third-party sites is governed by their privacy policies, not this one.
With your consent
We share information about you with third parties when you give us consent to do so. For example, we may ask you for your consent to post your name alongside a personal testimonial. Consent can be withdraw at any time and we will stop processing data in the manner you withdraw consent from provided it does not infringe on legitimate interests, such as, legal obligations.
Compliance with Enforcement Requests and Applicable Laws; Enforcement of Our Rights
There may be exceptional circumstances that may require us to share your information with a third party if we believe that sharing is reasonably necessary to (a) comply wit applicable law, regulation, legal process or governmental request, (b) enforce our agreements, policies and terms of service, (c) protect the security or integrity of our products and services, (d) protect Nude by Nature, our customers or the public from harm or illegal activities, or (e) respond to an emergency which we believe in good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person.
How we store and secure information we collect
We use data hosting service provides in the United States and the European Union to host the information we collect and we and the hosting providers take technical steps to secure your data.
While we implement safeguards designed to protect your information, no security system in impenetrable and we cannot guarantee that data, during transmission through the Internet or while stored on our systems or otherwise in our care, is absolutely safe from intrusion by others.
How one we keep information
The length of time we keep information we collect about you depends not he nature on the type of information, as described below. After such time, we will either delete or anonymise your information or, if this is not possible, then we will securely store your information and isolate it from any further use until delete is possible.
We retain your account information for as long as your account is active and up to 72 hours after you request to delete your account. We may retain some of your information in order to comply with our legal obligations. If we retain information to improve and develop our products and services we will anonymise it from you as we do not need the characteristics that identify you to do this.
Information you share
If you account is deleted the information you share with use may be retained depending on the nature of that information. For example, we may retain product reviews and display them on product pages. This information will be linked to first name only unless additional consent given beyond review submission.
If you elect to receive marketing emails from us, we retain information about your marketing preferences for a reasonable period of time after the date you last engaged in our marketing services. We retain information derived from cookies and other tracking technologies for a reasonable period of time from the date such information was created.
How to access, control and correct your information
You have certain choices available regarding your information. The information you can access can be limited if it infringes on legitimate interests, such as, legal requirements.
You have the right to request a copy of your information, to object to our use of your information, to request the deletion or restriction of you information, or to request your information in a structured, electronic format.
Your request and choices may be limited in certain circumstances. For example, if fulfilling your request would reveal information about other person or if we are required by law to keep that information for legitimate reasons. If you have want your information third-party services have please contact those third-party service provides directly. If you have unresolved concerns, you may have the right to complain to a data protection authority in the country you live, where you work or where you feel your rights were infringed.
Access and update your information
Our digital properties give you the ability to access and update certain information about you. If there is information you can not update but wish to do so, please contact us
Delete your account
If you no longer wish to use our product or services through your account you are able to request your account to be deleted through your account profile on our digital properties.
Request that we stop using your information
You may ask us to stop accessing, storing, using and otherwise processing your information where you believe we don’t have the appropriate rights to do so. You can contact us to handle your request. Where you gave us consent to use your information for a limited purpose, you can contact us to withdraw that consent. In these cases, this will not affect any processing that has already taken place. You can also opt-out of our use of your information for marketing purposes by contacting us, as provided below. When you make such requests, we may need time to investigate and facilitate your request. If there is a delay or dispute as to whether we have the right to continue using your information, we will restrict further use of your information until the request is honoured or dispute is resolved.
Opt out of communications
You may opt out of receiving promotional communications from us by either, the unsubscribe link within each email or updating your email preferences with your account profile on our digital properties. Even after you opt out of messages from us you will continue to receive some transactional messages from us where we are legally obliged to do so.
If you have convener around personal advertising you may be able to opt out with members of the Network Advertising Initiative or who subscribe to the Digital Advertising Alliance's Self-Regulatory Principles for Online Behavioral Advertising. For more information about this practice and to understand your options, please visit: http://www.aboutads.info, http://optout.networkadvertising.org/ and http://www.youronlinechoices
Turn off Cookie Controls
Relevant browser-based cookie controls are described below in our Cookies and Tracking Notice
Send “Do Not Track” Signals
Data portability is your ability to obtain some of you information in a format you can move from one service provider to another. Depending on the context, this applies to some of your information. Should you request it, we will provide you with an electronic file of your basic account information.
How we transfer information we collect internationally
We collect information globally and primarily store that information in the United States and European Union. We transfer, process and store your information outside of your country of residency, to wherever we or our third-party service providers operate for the purpose of providing you products or services. We take steps to protect your information whenever we transfer it.
International transfers to third parties
Privacy Shield Notice
Under the EU-U.S. and Swiss-U.S. Privacy Shield Frameworks, we are responsible for the processing of information about we receive about you from the EU or Switzerland and onward transfers to third party acting as an agent on our behalf. We comply with the Privacy Shield Principles for onward transfers and remain liable, in accordance with the Privacy Shield Principles if third par agents that we engage to process such information about you on our behalf do so in a manner inconsistent with the Privacy Shield Principles, unless we prove that we are not responsible for the event giving rise to the damage.
Other privacy information
Our policy towards children
Our products and services and digital properties are not directed to individuals under 16. We do not knowingly collect personal information from children under 16. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information. If you become aware that a child has provided us with personal information, please contact us.
If you have any questions, request or concerns about how your information is handles please contact us as a first step. Any formal privacy related disputes should be directed to the Nude by Nature Data Officer, Level 6, 22 Pitt St, Sydney, NSW 2000.
Cookie and tracking notice
Nude by Nature and our third party partners, such as our advertising and analytics partners, use various technologies, such as cookies and web beacons (also known as tracking pixels) to collection information. These technologies are used to improve and customise our products and services and our digital properties and your experience with them. For example, to allow you to access account related pages; to determine whether an email has been opened and acted upon and to present you with advertising relevant to your behaviour on our digital properties.
How do we use them?
- Where strictly necessary - These cookies and other technologies are essential in order to enable features on our digital properties, such as remembering you have logged in.
- For functionality - These cookies and similar technologies remember choices you make such as language or search parameters.
- For performance and analytics - These cookies and similar technologies collect information on how you interact with our digital properties to enable us to improve how our digital properties operate. For example, we use Google Analytics cookies to help us improve user experience and marketing campaigns but understanding how visitors arrive at and browser our digital properties.
- Targeting cookies or advertising cookies - These cookies collect information about your browsing behaviours in order to make advertising relevant to you and your interests. They remember the websites you have visited and that information is shared with other parties such as advertising technologies service providers and advertises.
- Social media cookies - These cookies are used when you hare information using a social media sharing button button on our websites or you link your account or engage with our content on or through a social media site. The social network will record this behaviour and may link this information to targeting/advertising activities.
How can you opt-out?
Many browsers include their own management tools for removing HTML5 local storage objects or flash please objects.
You will not be able to opt-out of any cookies or other technologies that are “strictly necessary” for our digital properties.
Updates to this Cookie and Tracking Notice
This cookies and tracking notice may be updated from time to time. If we make any changes, we will notify you be revising the Cookie and Tracking Notice “last updated” date at the top of this page.